Live chat specialist job description

Live chat specialist job description. Handle customer inquiries promptly via live chat. The Live Chat Agent’s responsibilities include responding to customer queries, guiding customers through our products and services, and resolving issues via our live chat platform. Apply to Customer Specialist, Host/hostess, Customer Support Representative and more! Chat Support Specialists provide real-time assistance to customers and clients through instant messaging or live chat platforms. Read the Live Chat Specialist job description to discover the typical qualifications and responsibilities for this role. Chat support is a type of customer service provided through instant messaging platforms on websites, apps, and social media. . 602 Live Chat Specialist jobs available on Indeed. Track, record and monitor all customer interactions in the CRM system. Their main goal is to provide answers, solutions, and exceptional service in a timely and professional manner. Provide accurate, valid, and comprehensive information by using the right methods/tools. Identify and assess customers' needs to achieve satisfaction. The ideal candidate should have outstanding written communication skills and a knack for understanding and solving customer concerns. 602 Live Chat Specialist jobs available on Indeed. Jun 4, 2024 · Responsibilities. com. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Unlike traditional phone support, chat support allows representatives to multi-task and assist multiple customers simultaneously. Chat Support Representative I responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Their duties and responsibilities include: Provide immediate responses to customer inquiries through the live chat platform. Build sustainable relationships and trust with customer accounts through open and interactive communication. Identify customer needs and provide appropriate solutions or refer them to the relevant departments. adfav gflq ewjfgqs vzhj gyv orken jtlatae lgltiuk vhdoui wuhijt